Frequently asked questions
Here is an overview of our most frequently asked questions and answers. Check if you can find the answer to your question here! If you have any other inquiries, feel free to give us a call.
Depature
18.30 PM
Duration
4-8 Hours
Clothing
Thermal suit included, but warm clothes recommended.
Bad weather?
Where does the tour start?
When does the tour start?
Duration?
Drop off?
What kind of minibus do we drive?
Do you have discounts?
Cancellation?
No show?
Will we be sent photos from the trip?
Can children participate in tours?
Trip postponement or cancellation
Can I bring luggage?
Is food served?
northern lights guarantee?
Clothing
When is the best time to se the aurora?
Your guide
Important information from you to us
Your responsibility as a customer: It is important that you as a customer have given the tour operator the correct contact information; telephone number with country code and email address. Without the correct contact information, we cannot guarantee that you will receive the correct information, alternative changes to the trip and photos sent after the trip. As a customer, you also undertake to keep up to date on your e-mail and on the phone on the day of the trip, so that you stay informed of changes. Changes can be taken on short notice.