Important information from you to us:
Your responsibility as a customer: It is important that you as a customer have given the tour operator the correct contact information; telephone number with country code and email address. Without the correct contact information, we cannot guarantee that you will receive the correct information, alternative changes to the trip and photos sent after the trip. As a customer, you also undertake to keep up to date on your e-mail and on the phone on the day of the trip, so that you stay informed of changes. Changes can be taken on short notice.
Where does the tour start? Pick-up point is at Scandic Ishavshotel.
When does the tour start? The tour starts at 6.30 pm in high season. Early and late in the season the departure time can be changed (due to light conditions). We use your provided contact information to notify you.
Duration? Duration depends on the aurora activity and weather. Estimated time is 4-8 hours
Do you drive guests home after the trip? Only at Hotels in city center, not Airbnb.
What kind of minibus do we drive? New Mercedes Sprinter minibuses
Do you have discounts? No
Cancellation. You can cancel with refund, within 24 hours before the trip, if you want.
However we will carry out the trip even in bad weather.
No show: customers who do not show up at the departure time will not receive a refund.
Will we be sent photos from the trip? Yes, photos are sent to the customer's provided email address.
Can children participate in tours? Minimum age 10, to attend on the tour. We do not have a children's price. We do not have space in the bus for equipment for kids.
Trip postponement or cancellation: under some specific situations, we as tour operator can postpone the trip to another day or cancel it. We will notify you of the contact information you provided.
Can I bring luggage? No!
Is there any guarantee of seeing the northern lights? No, there is no guarantee. However we do our best to track the light, every evening!
Clothing: We have thermal suits to keep you warm during the trip. We recommend that you as a customer wear warm clothes. (Clothes can also be rented at Outdoor Tromsø)
When is the best time to se the aurora? Season is from September to April. September and March - equinox often makes the best lightshow.
Your guide: You are obliged to comply with your guide's information and guidelines during the trip.
Our minibuses: seats 20 persons. New comfort buses of 2024
I forgot somethings in the bus: we can bring your belongings the next day to pickup point, you can pick up your things then.
The Aurora forecast-index; can be low even though we can see a fantastic Aurora, the index can be high and the show might not be THAT good, it depends on the right atmospheric conditions! The northern light is not constant, it can show up for some minutes, and for hours. One does not know for how long it will last. So: as you understand the nature is hard to predict!
There is no Aurora guarantie!
The Arctic winters is sometimes hard to predict.
Due to low pressure coming in from the sea, it brings a lot of snow and wind.
We read the weather forecast carefully minutes before the departures. We do not read the forecast for Tromsø, but for areas outside Tromsø city: as Finland, Olsborg, Sommarøy...
We try hard to find the places that have the best chance of observing the northern lights. This may mean that we must drive from the coast to the inland. The forecast can change dramatically from coast to inland! There is always a risk for not being able to see the Aurora!
If you are unsure when to book your trip, we recommend that you wait until your arrival date. On the other hand, you must be aware that our trips are quickly filled up and we are quickly full booked.
As a rule, we run our tours as planned. But under some special weather conditions we cancel when we see that there are poor weather conditions at the coast and inland. The Northern Lights warning may also be poor.
There is always some guest that wants to join for a tour, even the weather is bad in Tromsø. If you are uncertain about it, you can cancel your trip within 24 hours before start.
Remember the arctic winter can be very cold, be so prepared as you can. It is your responsibility to keep yourself warm!
We recommend guests visiting northern Norway at winter time to dress well. Use wool layers and wind proof shell clothing. At our tours we can provide guests with warm thermal suite in size XS – XXL (please note that the suite is not very wide) Remember the arctic winter can be very cold, be so prepared as you can.
Useful info: https://www.visittromso.no/en/Clothing
At the Aurora and the Arctic road-trip tours, we do not do anything that requires good physical shape, but we still emphasize the ability to move in rough terrain and in deep snow. Guests must be able to walk without help. Ground can be slippery during winter time. Guests must be able to assist themselves, regarding to clothing. We cannot pay attention to guests with special health challenges.
All guests must take responsibility for their own health and safety.
Follow the guidelines for each tour operator. Get updated on their website. We can only recommend other tour operators and are not responsible for their implementation.
Guests attending to ski trips, must bring own safety equipment as avalanche gear. Due to the safety assessment, ski tourists must be experienced. we assume that every guest is familiar with local guidelines for avalanche risk.
http://www.varsom.no/en/ https://www.yr.no/?spr=eng
https://www.facebook.com/groups/44516083906/
https://www.youtube.com/watch?v=Dnzugv-36nU
Do you want to go to whale-safari, please book https://www.visittromso.no/
Updated info about the whales in and around Tromsø: https://www.facebook.com/groups/1523681671204541/
Visit Tromsø: https://www.visittromso.no/en
Aurora forecast: http://flux.phys.uit.no/Last24/
http://flux.phys.uit.no/Last24/Last24_tro2a.gif
http://www.aurora-service.eu/aurora-forecast/
Weather forecast: www.yr.no
